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5 Tips to Manage an Overloaded Inbox

If your inbox gets inundated with emails, you are not alone. The problem is so pervasive that it has its own term: email overload. Some workers get hundreds or even thousands of emails a day, causing anxiety in even opening their inbox. Important correspondence goes unanswered or a disproportionate amount of time is wasted with email follow-ups and looking for information. All of this eats into your ability to manage your own work and your team.

Here we look at five tips on how to manage an overloaded inbox to help you be more efficient with email use, so you can free up time and work more productively.

people working together

1. Identify Your Email Habits

Developing good email habits starts with determining how you currently manage your emails.

People who struggle with email volume typically fall into one of the categories below. By identifying how you use emails, you can start improvements straight away.

Do you identify with any of these email user types?

  1. Fast responders - every time a notification shows up on your screen, you respond right away to most or all emails. While you are reliably responsive, the time dedicated to email correspondence is detracting from your overall productivity.

  2. Email savers - you respond quickly to most emails, but are inconsistent in deleting or filing emails. Not clearing out your inbox or using a filing system makes it difficult to track emails, pull information at a later time, and can be stressful just seeing an ever-growing inbox.

  3. Email ignorers - you rarely read or respond to emails. While you are not wasting time on emails and can focus on value-add work, you are missing out on important correspondence, making it difficult for your team to work with you.

EXTRA TIP: We recommend turning off email notifications on your desktop, so you can really focus on your work. Don't worry though, if there is something urgent, your colleagues WILL call you!

2. Triage Emails: Respond, Delete or File

Properly prioritise your emails and you will have won at least half the battle on how to manage an overloaded inbox. Email overload is ultimately a function of deficient email management. Going back to the same email multiple times is a waste, the intent is to touch it once! Identify and queue emails as follows:

  1. Priority and urgent: These emails will be immediately evident to you. The sender or the subject matter will jump out at you. Respond to these right away.

  2. Important but not urgent: These emails require response or action, but not immediately. Schedule it in your calendar by creating a task with a copy of the email attached and respond at a designated and blocked off time for follow-up.

  3. Not important or urgent: Delete emails that are not important and do not require a response.

Most email applications have a suite of features that facilitate email prioritisation, such as flagging, starring emails or even better creating action items. Filing and tagging systems also make it easy to retrieve emails for response or reference at a later time. Learning how to productively use your email software and its tools will make you a far more effective email manager.

3. Clean-up: Block and Unsubscribe

Junk email can easily comprise upwards of eighty percent of all correspondence you receive. These unsolicited emails are not wanted or needed. A giant leap forward in how to manage too many emails is to prevent unwanted emails from getting into your inbox in the first place.

Most email systems have a spam filter feature that will automatically detect unwanted, mass emails. Emails that make it through the spam filter can be tagged as spam and in the future will be sent to the junk box.

Additionally, you may want to unsubscribe from email lists that you are not using. At the bottom of emails sent in mass via servers is an unsubscribe button. Simply hit this link, and if taken to an option screen, select the types of emails you want to receive from this sender - in most cases it will be “unsubscribe from all.”

If all else fails, you can block emails from specific addresses. Keep in mind that unscrupulous emailers may change their addresses frequently so this is not a fail-safe method. Also, blocking means you will not receive any correspondence from this sender, and in some cases you may need some correspondence from this sender, such as purchasing or shipping alerts.

4. Block Time for Emails

Responding to important emails is an essential task for all jobs. Rather than feeling like email is controlling you, take steps to put yourself in control of it by setting aside time each day to answer them.

Determine the time of day that is most productive for this task. Do not wait until evening when you are too tired, or do it sporadically throughout the day, which detracts from your focus.

For many people, email correspondence is performed first thing in the morning. Then you will have fresh eyes to answer enquiries, many of which are likely complex. Your recently-awoken mind is probably not your full thinning cap, so you are reserving the full might of your cognitive abilities for your most complicated, high-level work.

Block time in your calendar each morning to do this for 20 minutes, then move on from the inbox - you are in control!

5. Choose the Best Communication Tools

Email is only one method for communicating. Instant messaging has gained prominence in the workplace. Chat applications allow for rapid exchanges that are highly efficient when properly applied. Chats are the preferred vehicle for getting instant answers to questions of concern, or guidance on roadblocks. Chat channels can be general or highly specific, making it easy to identify the subject or to pull information at a later time.

When used for these and similar purposes, instant messaging can reduce email inundation. Of course, if chat becomes a full replacement for email, then the team runs the risk of having instant messaging overload.

To maximise efficiency with communications, teams are well advised to create communications best practices. This includes establishing when to use email versus chat, and expectations around how channels are set up, when and how people respond, and other forms of information sharing.

Communications best practices will also set expectations around online and in-person meetings, and the scenarios when these are more beneficial than written communications.

By establishing communications best practices, optimising the use of different communications methods, and applying the email overload minimising tips above, email will become less of a chore and more of what it should be - a tool that makes you more effective and productive.


Our WorkingSmart with Outlook course can help you and your team achieve a ZERO EMAILS INBOX at least once a day? Yes, you read that right. Click on the link above to find out how and speak with a member of our team to discuss how we can help you achieve this.


Priority Management is a worldwide training company with 55 offices in 15 countries. We have successfully trained more than two million graduates in Priority workshops. Our programs help companies and people be more effective and manage their workflow in and out of the office by providing tools, processes and discipline. Simply put - A Better Way To Work! Clients range from Fortune 500 companies, small-to-medium businesses and government/military employees.

Click Here to learn more about how Priority can help you and your team Work Smart, develop essential management skills and the competencies to....make life and work better and happier!

This blog has been sourced by Priority Management International and edited by Priority Management London.


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