Frequently Asked Questions

Priority Management is a global productivity training organisation that helps individuals and teams work smarter, not harder. For over 40 years, we've helped organisations prioritise workloads, communications and files/notes through practical Instructor-led training and proven methodologies. Our WorkingSm@rt® programmes combine effective ways of working with Microsoft 365 tools to help people save time, reduce stress and achieve better business outcomes.

WorkingSm@rt® is Priority Management's proven productivity methodology. It focuses on helping people develop Better Ways to Work by improving how they prioritise, organise, communicate and collaborate. WorkingSm@rt® combines practical productivity techniques with Microsoft 365 applications such as Outlook, Teams, OneNote, Planner and Copilot to create sustainable improvements in the way people work every day.

Unlike software training providers, Priority Management doesn't just teach people how Microsoft applications work—we show them how to work more effectively using those tools. Our programmes focus on practical behaviour change, consistent ways of working and measurable productivity improvements. The result is lasting change that helps individuals and teams save time, improve collaboration and reduce workplace stress.

"Better Ways to Work" is our philosophy that productivity isn't about working longer hours—it's about working more effectively. By establishing clear priorities, consistent work habits and practical ways of using Microsoft 365, individuals and teams can spend less time managing work and more time delivering meaningful results. Better Ways to Work sits at the heart of every WorkingSm@rt® programme.

We work with organisations of all sizes across the private and public sectors, including multinational corporations, government departments, healthcare providers, financial services, manufacturing, professional services and charities. Our programmes are suitable for employees at every level, from individual contributors and managers to leadership teams looking to improve organisational productivity.

Yes. Priority Management delivers instructor-led productivity training throughout the UK and internationally. Our programmes are available both online and in person, making it easy to support organisations with employees working across multiple offices, countries or time zones. We tailor delivery to suit your organisation's needs while maintaining a consistent learning experience.

Priority Management has been helping organisations improve productivity and performance since 1980. During that time, we have worked with thousands of organisations worldwide, continually evolving our WorkingSm@rt® methodology to reflect changing workplace challenges and new technologies, including Microsoft 365 and Microsoft Copilot.

Success is measured by improvements in workplace behaviours and business outcomes. Depending on the programme, organisations often measure results such as time saved, improved email management, fewer unnecessary meetings, better workload management, stronger collaboration, increased adoption of Microsoft 365 and reduced stress. We also offer diagnostics and follow-up activities to help reinforce learning and measure long-term impact.

Absolutely. Every organisation has different challenges, priorities and ways of working. We tailor our programmes to reflect your business objectives, Microsoft 365 environment and organisational culture. This ensures that the training is relevant, practical and immediately applicable, helping employees adopt consistent ways of working that deliver measurable improvements.

Technology alone doesn't improve productivity—people need effective ways of working too. Productivity training helps employees manage their workload more effectively, prioritise important work, improve communication, reduce unnecessary meetings and make better use of Microsoft 365. The result is greater efficiency, reduced workplace stress and more time to focus on high-value activities that support organisational goals.